Delivery & Returns.

We offer a delivery service to the UK. Please see below for further details.

UK Delivery Service

We offer a standard and a express delivery service to the UK, which includes England, Northern Ireland, Scotland and Wales. DELIVERY cost is a flat rate of £2.95.

Delivery is between 8am to 6pm Monday to Friday. Please confirm a delivery address where someone is available to sign for the delivery.

Redelivery: If you are not at home when your order arrives, the carrier company will post an ‘Attempted Delivery’ card through your door. Depending on which service is used, the carrier will hold your parcel until you contact them. For Fedex or DHL deliveries, if repeated delivery attempts fail to complete the delivery then the order will be returned to the Courier’s local Depot awaiting your instruction. The parcel will then be held at the depot for 5 days before being returned to us. For Royal Mail deliveries, parcels will be returned to the local depot and held for 14 days before being returned to us.

International Delivery Service

We do not deliver outside of the UK, which includes England, Northern Ireland, Scotland and Wales.

 

Delivery Service Help

If you are experiencing problems with our delivery service, we will make every effort to assist you. Please contact us at:weborders@harpercollins.co.uk or call us on 0844 576 8112 during business hours (8.30am-5.30pm Monday to Friday excluding UK Bank Holidays and Public Holidays).

Returning Goods

It is important to us that you are satisfied with your shopping experience. If you are not entirely happy with our goods or services, you have the right to cancel your order up to fourteen (14) working days (Monday to Friday inclusive) of those goods being received. After receipt of your product, we will refund you the full purchase price of the goods you paid for your order, but we do reserve the right to charge you for the cost of returning the products by post. In such circumstances, you must return the products to us in good condition to the following address:

Web Customer Services

HarperCollins Publishers
Westerhill Road
Glasgow
G64 2QT
Refunds may only be given at the discretion of the management.